Loading...

ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

The service was completed quickly and I had no issues. Communication was very good and I wasn't kept waiting at any point.

Service

Friendly, timely service.

Service

A good experience

Service

Work was carried out on agreed time and use of curtacy car.

Service

As above

Service

Could be a bit sharper in branch

Service

Each contact and visit has been satisfactory

Service

Booking the service was a grind. I felt like I was speaking to someone who just didn't care!

Service

Very good customer service

Service

Value for money and helpful staff

Service

nice staff very caring

Service

Very efficient and friendly

Service

Booking was easy, speedy service, nice coffee whilst I waited.

Service

Friendly and everthing as expected

Service

Smooth trouble free experience from booking to collection . Thought the video was a nice touch.

Service

Courtesy car was provided as requested, kept informed of the progress.

Service

Reasonably quick service although expensive

Service

The MOT was fine. The work done on the car was expensive. The damage on the wheels is unfair.

Service

Great service and staff

Service

Good people. Work done to time. Good experience

Service

Prompt helpful and efficient

Service

General experience was very good, but courtesy car had literally no fuel in (warning light came on about 100 yards from the garage), and the valet of our car wasn't great.

Service

Staff were efficient & responded to comments; the loan car could have been cleaner and I'm advised by the dealer that it is addressing this as a matter of protocol for future loan cars.

Service

The customer service and driver that took me home are excellent

Service

Very happy to help, they did say it would be valeted... jet washed would've been a more accurate description. But other than that more than happy

Service

Staff were friendly and the video update on cars health very good.

Service

BMW 'Duty of Care' is meaningless. After discussion with her manager I was advised the car still had to be returned that night. I had no other way of returning home (20 miles) in rush hour traffic other than to drive my own vehicle.

Service

Good customer service

Service

First class all round. A totally trouble free experience.

Service

Always a pleasure. Have been coming to this dealership since 2002

Service

Over my 7 years of BMW ownerships I've always received excellent customer service from Cooper Colchester in both sales and service. I would thoroughly recommend them.

Service

Very happy, car need repairs and only had days left on the warranty, the car was in and out in two days, all under warranty, excellent!!!

Service

Good helpful staff!

Service

Quality service

Service

They do what they say they are going to do and even washed the car.

Service

Following a health check some things were discovered, which was fully explained to us. I also received an email which enclosed a video of the technician going round the vehicle pointing out the things that required attention, which was very helpful.

Service

Efficient

Service

Brilliant people

Service

Courtesy car not clean but apart from this everything else ok.

Service

Lovely people and good customer service. Always go the extra to help.

Service

I had no phone call to inform me my car was ready also to let know which service they had completed and if it had passed its first MOT, the return delivery drivers just turned up with my car !!

Service

i was told that i could wait for my car to be done and it would take just over an hour to be done i waited over 2 hours in the end

Service

Great customer service

Service

Great customer service.

Service

Very professional staff and good service back up. Coopers of Colchester are top notch. They care about their customers.

Service

Couldn't fault service

Service

Car was taken in on a low loader but not able to redeliver vehicle back to me

Service

Friendly and helpful garage

Service

Nonsensical answers to tech problems

Service

It is a pleasure to deal with Cooper

Service

The service was conducted as expected and I was updated promptly once it was completed. Courtesy car was of equal quality to my own which is a nice touch - for me this is something which gives BMW ownership a more upmarket feel from mainstream brands

Service

Car went there for recall work and charged £15 to lower the insurance excess whereas I have not before as warranty. They make it up as the go along.

Service

Because I was kept fully informed at each stage of the service and my twelve year old car was returned looking like new.

Service

Very satisfied although the video made of my safety check was very hard to understand the audio

Service

No car available for me to use to go to work as during my service the car needed a new tyre which was not in stock, but would be fitted the next day. However I was given a lift home which enabled for me to use my motorcycle but lost 2 hours pay .

Service

Did everything I needed to good standard

Service

Friendly welcome, everything explained and no surprises.

Service

Excellent service, friendly staff .

Service

A car with only 13,500 should not have problem with the timing chain.

Service

I had a patch of oil on drivers seat (cream leather) when I picked it up , addressed immediately, no other issues

Service

Very good communication open and honest dialogue when purchasing the new car.

Sales

Staff were both helpful, professional and at no time felt pressurised in either making a decision or buying, after completing the purchase of my M2 competition, we felt so comfortable we purchased a second hand 225d cabriolet for my wife as well!

Sales

Having had a BMW on the Motability scheme before, I was keen to have another one. I was helped by Paul Bryant at the Colchester branch and found him to be compassionate and very knowledgeable, making sure I had the right car for my needs.

Sales

The customer service provided by Phil was exactly what you would expect from BMW - above and boyond! I am very pleased with the overall experience and customer care provided throughout the whole process.

Sales

Peter Smith, whom I dealt with, was extremely helpful and professional at all times and made the experience so much better with his manner and help.

Sales

Always made to feel welcome, refreshments are always offered, great friendly customer service.

Sales

Was very friendly. My two children were catered for. Very comfortable, stress free experience.

Sales

Can't fault the dealership in Colchester.

Sales

Ian Smith was very helpful, even after a couple of test drives with different cars. I could not have asked for anymore help from a sales person.

Sales

Lots of courtesy call to let me know what was happening and when the car would be ready. Very well looked after through out.